What were things like when you started?
When I started at the business, things were so different. Firstly, our lighting selection was about a third of the size that it is today. The main products we had back then were cast brass 3 light and 5 light fittings and our extensive collection of Chinese ceramic table lamps that we used to be known for – how things have changed! We now supply a huge, vast range of lighting that answers the demand.
I personally feel we are going in the right direction, we continue to be fast to market with innovative products, and continue to get out to the trade very quickly.
How have things changed?
There was no such thing as mobile phones, a fax machine was the main new gadget hitting the business world! When you took an order back then and a customer required it urgently you would have to find a public phone box and phone your order into the sales office. If the order could wait, you would leave them with the reception at your hotel and they would fax it. Back then, many hotels used to have a reps table in their restaurant, where you would sit around with other reps to discuss all the world’s problems.
Now, you can get so much done during your workday. The mobile phone, laptop and iPad have helped us to do our job so much more efficiently.